Keith worked as a manager in retail when he left school but in 1999 he decided to work for himself and proceeded to set up KSS Chimney Sweeps with his wife, Lin.
His brother-in-law, who runs a sweeping business in London which dates back more than 300 years, advised Keith to join the National Association of Chimney Sweeps and he subsequently took his training with them. Once approved as a NACS sweep he took a further examination to become an approved chimney sweep with HETAS. Click on the logos at the top of page for more information on these organisations.
Keith and Lin have since built up the business from scratch and they have now accumulated a vast number of regular and loyal customers. A significant number of new business is now gained from personal recommendation.
Having worked with the public all their working lives, Keith and Lin put a lot of emphasis on good customer service. They know that customer satisfaction is the cornerstone of a successful business and they’ll do what it takes to keep you, the customer, happy. And if they’ve done a good job, they hope you’ll call them back when you next require their services.